We will be performing system updates on our card system Sunday February 5th, 2023, from 1:00am – 9:00am EST. During this time, some card transactions may be limited.

Pandemic Resources –
Updated 5/3/2021

We’re here to help. All of us at Evans understand the hardships our customers may be facing during these unprecedented times. The Evans family is here to do whatever we can to assist you during the COVID-19 pandemic. The resources provided here contain valuable information to help everyone navigate these uncharted waters together.

Banking During the Pandemic

Please call the Evans Customer Experience Center at 1.844.MYEVANS (1.844.693.8267) for service or with any questions and our team will be happy to assist you.   

Thank you for your cooperation.

To view drive through hours and branch locations, click HERE.

To view mortgage and lending options, click HERE.

To open an account online, click HERE.

For any other inquiries, please call Evans Bank Customer Service at 716.926.3313 or to contact us electronically click HERE.

Loan Payment and Fee Relief

We are here to help.  As a community bank with a 100-year history of supporting our customers in times of need, we are here to support the communities we serve, now and through the uncertainties yet to come.  We have a number of solutions for customers who have been negatively impacted by COVID-19, including fee rebates and loan payment relief.

Please call 716.926.3313 to discuss your individual circumstances and solutions available.

Business Clients

If your business is being negatively impacted by interruptions caused by Coronavirus travel and public gathering guidance, please reach out to your Relationship Manager to discuss.

Scam Alerts

Media reports have pointed out fraudulent activity specifically regarding the virus being perpetrated—everything from selling non-existent medical supplies to calls asking people for their personal information. For details on how you can avoid being a victim of these scams, please review the FTC’s Coronavirus Advice for Consumers.

A reminder that Evans will never contact you to provide or verify your:

– Full Social Security or account numbers

– One-time password, or account username or password

– Answers to security questions over the phone

Other Resources

To view the updated Department of Financial Services policies on payment of premiums and cancellations of insurance, click HERE.

To view the Executive Order Issued by New York Governor Cuomo and the NY Department of Financial Services: Extension of Grace Periods and Other Rights Due to COVID-19 Pandemic (Life Policies, Annuity Contracts, and Fraternal Benefit Society Certificates), click HERE.

Please call the Evans Customer Experience Center at 716-926-3313 for service or with any questions and our team will be happy to assist you.

Thank you for your business and cooperation during these extraordinary circumstances.


Links to external websites are provided by Evans Bank for your convenience. Use of such links on Evans Bank website are not an endorsement or warranty by Evans Bank of the information, products or services provided by such external websites. Evans Bank does not control such websites. You should review the linked site's privacy and security policies as they may be different from Evans Bank's.

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