Pandemic Resources – Updated 11/18/2020
We’re here to help. All of us at Evans understand the hardships our customers may be facing during these unprecedented times. The Evans family is here to do whatever we can to assist you during the COVID-19 pandemic. The resources provided here contain valuable information to help everyone navigate these uncharted waters together.
Banking During the Pandemic
Due to the increase in COVID-19 levels in Western New York and to protect the health and well-being of our customers, associates, and community, Evans Bank will be temporarily closing all of our bank branch lobbies effective Monday, November 23, 2020 and directing customers to branch drive-thru windows and ATMs as well as online, mobile and telephone banking.
Customers will also be able to bank by appointment at Evans branches, which will maintain their normal hours of operation, with the exception of the Downtown Buffalo, Williamsville, and Fairport branches, which are temporarily closed.
Please call the Evans Customer Experience Center at 1.844.MYEVANS (1.844.693.8267) for service or with any questions and our team will be happy to assist you.
Thank you for your cooperation.
To view drive through hours and branch locations, click HERE.
To view mortgage and lending options, click HERE.
To open an account online, click HERE.
For any other inquiries, please call Evans Bank Customer Service at 716.926.3313 or to contact us electronically click HERE.
Loan Payment and Fee Relief
We are here to help. As a community bank with a 100-year history of supporting our customers in times of need, we are here to support the communities we serve, now and through the uncertainties yet to come. We have a number of solutions for customers who have been negatively impacted by COVID-19, including fee rebates and loan payment relief.
Please call 716.926.3313 to discuss your individual circumstances and solutions available.
If your business is being negatively impacted by interruptions caused by Coronavirus travel and public gathering guidance, please reach out to your Relationship Manager to discuss.
Media reports have pointed out fraudulent activity specifically regarding the virus being perpetrated—everything from selling non-existent medical supplies to calls asking people for their personal information. For details on how you can avoid being a victim of these scams, please review the FTC’s Coronavirus Advice for Consumers.
A reminder that Evans will never contact you to provide or verify your:
– Full Social Security or account numbers
– One-time password, or account username or password
– Answers to security questions over the phone
To view the updated Department of Financial Services policies on payment of premiums and cancellations of insurance, click HERE.
To view the Executive Order Issued by New York Governor Cuomo and the NY Department of Financial Services: Extension of Grace Periods and Other Rights Due to COVID-19 Pandemic (Life Policies, Annuity Contracts, and Fraternal Benefit Society Certificates), click HERE.
Please call the Evans Customer Experience Center at 716-926-3313 for service or with any questions and our team will be happy to assist you.
Thank you for your business and cooperation during these extraordinary circumstances.