Frequently Asked Questions

If you are unable to find the answer to your question below, you can speak with a representative in our Customer Experience Center at 716.926.3313, Monday through Friday from 8:00 am to 7:00 pm and Saturday from 8:00 am to 4:00 pm. Please contact us and someone will reach out to you at their first opportunity the next business day.

Your Title Goes Here

Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.

How do I check my account balance?

You can log into Evans Bank Online Banking website, use the Evans Bank Mobile App or call the Evans Bank Telephone Banking System at 716-926-2600.

If you are not already enrolled in Evans Bank Online Banking, follow the link above and click on “Enroll in Evans Online Banking”. You will need basic information including your Social Security Number, Account Type and Account Number.

Your Evans Bank Account information can be found on your monthly statement, checks, or on the paperwork you received at account opening.

There is a pending charge on my account that I do not recognize; what can I do about it?

Pending items are transactions that have been made within the last day business day but have not yet posted to your account. If it is not a transaction that you made, we can review the transaction once it is posted and out of the pending status and file a dispute if needed.

If it is a transaction that you are not sure of and it is outside of business hours, please see “How do I disable my debit card?” below.

How do I activate my Evans Bank debit card?

To activate a new Evans Bank debit card, call the activation line at 1.866.633.5293 and follow the prompts.

Please be aware that for a consumer debit card, you will activate using your Social Security Number.

For business debit cards, a separate envelope containing your PIN will be sent separately from the card which has information needed to activate the card.

Please be aware that you must be calling from a phone number that Evans Bank has on file for you when calling the card activation line.

You may also activate your card at any Evans Bank ATM using your PIN.

Contact Customer Experience Center with any further questions concerning debit card activation during regular business hours or send us a message anytime through Online Banking or here.

Why is my Evans Bank Debit Card getting declined?

Debit card declines can occur for various reasons.

Check the amount of the transaction you are trying to make. Is the transaction amount above the daily limit in place? (see What is the daily limit on my Evans Bank Debit Card for purchases and ATM withdrawals? below for reference)

Have you received a new card recently, either a replacement with the same card number or a brand-new card? If so, you’ll need to ensure that you’ve updated your expiration date and CVV code (the 3-digit code on the back of the card), any place that you may have your card information stored.

If the above items do not help in getting your transaction to process, please contact the Customer Experience Center during regular business hours or send us a message anytime either through Online Banking or contact us here.

How do I disable my Debit Card?

If your Evans Bank Debit Card is lost or stolen after hours (the Evans Customer Experience Center hours are M-F 8am-8pm, Sat 8am-4pm) please call the Lost/Stolen Card Hotline at 1.800.500.1044.

If you are enrolled in online banking, you can also disable your card by using the Evans Bank mobile application logging using your online banking credentials. Log into the mobile application, select the More icon and then select the option for Card Controls to turn your Debit card on or off.

If you are not already enrolled in Evans Bank Online Banking, follow this link and click on “Enroll in Evans Online Banking”. You will need basic information including your Social Security Number, Account Type and Account Number.

If you have called and placed a temporary hold on your card and you have since located the card, you can call the Customer Experience Center at 716-926-2600 during regular business hours and we can open the card back up for you.

Contact Customer Experience Center during regular business hours with any further questions concerning lost or stolen debit cards or send us a message here.

What is the Evans Bank routing number?

The Evans Bank routing number is 0223-1012-1.  The routing number is located at the bottom of an Evans Bank check and is required for any online banking activity.

Please contact the Customer Experience Center for further details on the Bank’s routing number.

I am locked out of Online Banking; how do I get back in?

If you have locked yourself out of online banking, just click “Reset my Password” on the log in screen. You will need your Username, Social Security Number (or Tax Identification Number for Businesses) and Account Number to unlock and reset the password.

Your Evans Bank Account information can be found on your monthly statement, checks, or on the paperwork you received at account opening.

I need a replacement for my Evans Bank Debit Card, how do I order one?

To order a debit card, you can contact us during regular business hours, send us a message through online banking or stop into any one of our locations during regular business hours.

To find your nearest location and hours click here.

What is the daily limit on my Evans Bank Debit Card for purchases and ATM withdrawals?

For your protection, the daily limit on our debit cards is $2500 for point-of-sale purchases and $500 for ATM withdrawals. For Evans One customers, its $5000 for point-of-sale purchases and $1000 for ATM withdrawals.

If you have any questions on Debit Card Limits, please contact Customer Experience Center during regular business hours for assistance.

I just received my escrow analysis for my mortgage with Evans; why did my payment go up?

Mortgage payments can increase due to a shortage in the escrow. This can be for a few reasons including tax increases or if you deferred your payments at any point during the year. In order to make the shortage payment more manageable, the amount is spread over 12 months, increasing the monthly mortgage payment. You can also opt to pay the shortage in full which can be done by mail or in branch.

For further assistance or questions regarding your escrow analysis, please contact Customer Experience Center during regular business hours or send us a message here.

I am interested in getting a loan through Evans Bank. Where do I begin?

You can find loan information on our website by clicking here.

If you are looking for a personal loan, you can fill out the application at the link above and submit to your nearest branch.

For mortgages, you can find the rates and begin the pre-qualify process here with your nearest Mortgage Loan Officer.

Home Equity Loans and Lines of Credit information are available here.

For any of the above loan inquiries, you can also send us a message by clicking here. Be sure to include which type of loan you’re interested in, the area you reside in or are looking to purchase in and what type of property is involved (current home, income property, new residence, etc.)

Where can I find your current rates?

Whether you are looking for CD Rates or Loan Rates, they can be found on our website by clicking here.

Notice!

Links to external websites are provided by Evans Bank for your convenience. Use of such links on Evans Bank website are not an endorsement or warranty by Evans Bank of the information, products or services provided by such external websites. Evans Bank does not control such websites. You should review the linked site's privacy and security policies as they may be different from Evans Bank's.

You will be redirected to

Click the link above to continue or CANCEL