Evans Bank 2022 Corporate Social Responsibility Report

benefits that benefit you


at home and around the world


Debit Mastercard®

Easy account access. Better convenience. Increased Security.

An Evans Bank Debit Card provide you with:

Mastercard Global Service™

Provides 24-hour a day, seven day a week assistance with lost and stolen card reporting, emergency card replacement, emergency cash advance, as well as assistance with locating ATMs.1

Mastercard Airport Concierge™

Provides a Meet and Greet agent to assist with flight connections plus, at select airports, expedited security/immigration processing.

Mastercard ID Theft Protection

This product offering will alert you about possible identity theft by monitoring the surface, dark and deep web, searching for compromised credentials and potentially damaging use of your registered personal information in order to detect fraud at its inception. Identity Theft resolution services are also provided if you believe you are a victim of Identify Theft.1

Debit Card Frequently Asked Questions

I need a replacement for my Evans Bank debit card, how do I order one?

To order a debit card, you can contact us during regular business hours, send us a message through online banking or stop into any one of our locations during regular business hours.

How do I activate my Evans Bank debit card?

To activate a new Evans Bank debit card, call the activation line at 1-800-633-5293 and follow the prompts.

For a consumer debit card, you will activate using your Social Security Number and at the time, you will be prompted to create a new PIN.

For business debit cards, your PIN will be sent separately to you.

Please note that you must be calling from a phone number that Evans Bank has on file for you when calling the card activation line.

You may also activate your card at any Evans Bank ATM using your PIN.

What is the daily limit on my Evans Bank debit card for purchases and ATM withdrawals?

For your protection, the daily limit on our debit cards is $2500 for point-of-sale purchases and $500 for ATM withdrawals. For Evans One customers, it’s $5000 for point-of-sale purchases and $1000 for ATM withdrawals.

Why is my Evans Bank debit card getting declined?

Debit card declines can occur for various reasons.

Check the amount of the transaction you are trying to make. Is the transaction amount above the daily limit in place? (see What is the daily limit on my Evans Bank debit card for purchases and ATM withdrawals? below for reference)

Have you received a new card recently, either a replacement with the same card number or a brand-new card? If so, you’ll need to ensure that you’ve updated your expiration date and CVV code (the 3-digit code on the back of the card), any place that you may have your card information stored.

How do I disable my debit card?

If your Evans Bank debit card is lost or stolen after hours (the Evans Customer Experience Center hours are M-F 8:30am-6pm, Sat 9am-2pm) please call the Lost/Stolen Card Hotline at 1-800-500-1044.

If you are enrolled in online banking, you can also disable your card by using the Evans Bank mobile application using your online banking credentials. Log into the mobile application, select the More icon and then select the option for Card Controls to turn your debit card on or off.

1Certain restrictions apply. See www.mastercard.us/zero-liability for details. For details, see the Guide to Benefits that will be sent with your new card.

Mastercard and the Mastercard brand mark are registered trademarks and Mastercard Global Service and Mastercard Airport Concierge are trademarks of Mastercard International Incorporated, used pursuant to a license. All third party trademarks referenced herein are the property of their respective owners.


Links to external websites are provided by Evans Bank for your convenience. Use of such links on Evans Bank website are not an endorsement or warranty by Evans Bank of the information, products or services provided by such external websites. Evans Bank does not control such websites. You should review the linked site's privacy and security policies as they may be different from Evans Bank's.

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