This page provides information regarding the Evans Bank, N.A. Privacy Policy, notices, disclosures, and other legal information.

For additional information, please contact us.


Evans Bank takes customer privacy seriously. Our Privacy Policy is made available each year via Online Banking or U.S. mail. For your convenience, the Evans Bank Privacy Policy is also available for download.

Download our Privacy Policy.


This website is provided as a service of Evans Bank. Apart from the Online Banking Services, its content is for information only. Evans Bank has taken reasonable measures to ensure that the information and data presented on this website are accurate and current. However, Evans Bank makes no express or implied warranty regarding such information or data, and hereby expressly disclaims all legal liability and responsibility to persons or entities that use or access this site and its content, based on their reliance upon any information or data that is available through this website.

Product offer, interest rates, interest yields, terms and other information provided on this website are subject to change without notice. The information provided using a calculator is based on your input and is provided as an estimation tool for information purposes only. The results are an estimate and are not guaranteed to be accurate.

Please be aware that the Internet is not a secure environment, and should not be used to communicate with the Bank about your accounts, unless you are registered as a user of Evans Online Banking.

Neither Evans Bank, nor any of its parent, subsidiary or affiliate entities, agents, employees, or subcontractors shall be liable for any direct, indirect, special, incidental, consequential, punitive, or exemplary damages, including lost profits (even if we are advised of the possibility) arising in any way from the information transmitted via this website. Evans Bank is not liable for any damages or losses that may be caused to any equipment and other software due to any viruses, defects or malfunctions in connection with access or use of this website. Links to this website are not permitted without the prior written consent of Evans Bank.

At Evans, we’re all about community. Welcome to our online and social networking community. Here you’ll find educational resources to help you understand today’s financial world, information about how our products and services offer you a better way, and celebrations of our community values and activities to support local progress.

As a Western New York community banking, insurance, and financial institution 100% focused on you and the places where you live and work, we encourage opportunities to get to know you better through positive dialogue. To keep our online communities better, we reserve the right to remove posts, comments, or graphics that are harmful, threatening, abusive, harassing, defamatory, or obscene. For your protection and the protection of others, we’ll remove any posts, tweets, or stories that contain any representation of personal account information.

Evans is not responsible and will not be held liable in any way for the submissions posted on or made available by you or any other social networking user, other than ourselves. Have fun, participate, and enjoy being part of an online community that’s all about your community and a better way.

Evans Bank is Member FDIC. Equal Housing Lender.

Personal Account Questions and Issues
Evans prides itself on customer service and encourages you to direct any account related questions or issues to our Customer Experience Center at (716) 926-3313 or toll-free 1-866-310-0763.

We can also be reached by writing us at:

Evans Bank
One Grimsby Drive
Hamburg, NY 14075

Or clicking Contact Us.

Other important information and social networking disclosures to be aware of:

Spam, Chain Letters, and Pyramid Schemes
Spamming or marketing schemes that promote illegal activities, phishing, or any post trying to obtain financial or personal information will be removed.

Trademarks and Copyrights Disclaimer
Visitors to Evans social networking sites may not use any trademarks or copyrights displayed on our Facebook, Twitter, LinkedIn, or other accounts without prior express written permission of Evans or the owner.

Proprietary Ideas Disclaimer
Please do not submit personal or confidential proprietary ideas to Evans via Facebook, Twitter, LinkedIn, or other social networking site. If you would like feedback, please contact us via phone or through our website.

Promotions Disclaimer
Evans, under no circumstances, guarantees warranties with respect to any content, promotions, products or services promoted through social networking channels. These products and services are provided “as is” and on an “as available” basis.

Fundraising Disclaimer
Evans may invite social networking participants or visitors to participate in or donate to charitable organizations. From time to time, Evans may post information educating other users on how they can contribute money to help a specific cause. However, we do discourage users from promoting their own causes on our page and will remove those posts, as deemed appropriate. Our concern is that these requests may be fraudulent and our users may be misled in giving to an organization that is harmful or may not exist.

Fair Housing Act
Evans Bank is an Equal Housing lender. The Fair Housing Act (FHA) prohibits discrimination based on race, color, national origin, religion, sex, familial status, or handicap in the sale and rental of housing in mortgage lending, and in appraisals of residential real property. In addition, the FHA makes it unlawful to advertise or make any statement that indicates a limitation or preference based on race, color, national origin, religion, sex, familial status, or handicap.

Children’s Online Privacy Protection Act (COPPA)
Evans Bank follows the regulations set forth by the Federal Trade Commission (FTC), The Fair Credit Reporting Act (FCRA) and The Children’s Online Privacy Protection Act (COPPA). You must be at least 13 years old to view and use our social networking sites. To participate in Evans Bank contests or polls, you must be at least 18 years old, meet the contest requirements and provide proof of valid identification upon receipt of the prize.

The Children’s Online Privacy Protection Act and the Federal Trade Commission’s implementing regulation impose obligations on operators of commercial Web Sites and online services directed to children younger than 13 that collect, use, or disclose personal information from children, as well as on operators of general audience websites or online services with actual knowledge that they are collecting, using, or disclosing personal information from children under 13.

Investment Services Disclaimer
Evans may occasionally post information related to wealth management and investment services on behalf of Evans Investment Services. Securities and Advisory services offered through LPL Financial, a Registered Investment Advisor. Member FINRA/SIPC. Investment products offered through LPL Financial or its licensed affiliates. Investment products and services offered through LPL Financial or its licensed affiliates are Not FDIC Insured, Not Bank Guaranteed, May Lose Value, Not Insured by any Federal Government Agency, and Not a Bank Deposit.

Linked Sites Disclaimer
Evans Bank may include links to our website or to other internet resources that are not controlled by us. The services, content, links and advertising that these other sites may provide are not necessarily endorsed by Evans Bank or its affiliates. Evans Bank and its affiliates are not responsible for materials on those sites.

Terms of Use
Evans reserves the right to change, without prior notice, the content of their social networking pages, posts, advertising, links, promotions, contests, pictures, videos and services.

Right to Discontinue Social Networking Sites
Evans reserves the right to discontinue its use of Facebook, LinkedIn, Twitter, or any social media channel, temporarily or permanently, with or without notice.

Privacy Policy
Evans values each and every customer relationship. To protect and maintain this relationship, we’ve enacted a Privacy Policy which explains how we maintain the confidentiality of our customer’s information.

Do not share any of your personal financial information on any social networking sites. We reserve the right to remove posts that contain personal account information. To discuss questions or concerns you may have about your personal finances, please contact a customer service representative at (716) 926-3313 or toll-free 1-866-310-0763.

How to Contact Us
Feel free to contact Evans Bank if you have any questions about your account or would like to inquire about our products and services.


Evans Bank
One Grimsby Drive
Hamburg, NY 14075

Telephone: (716) 926-2000

Fax: (716) 926-2005

Customer Service: (716) 926-3313, or toll-free 1-866-310-0763

Member FDIC | Equal Housing Lender


Important Information About Opening A Business Account:

Effective May 11, 2018, new rules under the Bank Secrecy Act will aid the government in the fight against crimes to evade financial measures designed to combat terrorism and other national security threats.

EACH time an account is opened for a covered Legal Entity, we are required to ask you for identifying information (name, address, date of birth, social security number as well as identification documents) for each individual that has beneficial ownership (25% or more) and one individual that has significant managerial control of the Legal Entity.

If you are opening an account on behalf of a Legal Entity, you will be required to provide the appropriate documentation and to certify that this information is true and accurate to the best of your knowledge.

Notice on Homeownership Counselor Contact Information:

Housing Counselor Information:

If you would like counseling or assistance, you may contact the following: U.S. Department of Housing and Urban Development (HUD).

For a list of homeownership counselors or counseling organizations in your area, go to or call 800-569-4287.

You may also visit the Evans Mortgage Resource Center for a brief list of housing resources. 

Notice on International Debit Card Usage:

In order to protect our customers from fraudulent transactions, Evans Bank restricts the use of your debit card online, or without a PIN in select foreign countries (Mexico and Canada excluded). PIN-based transactions with the card present (ie. ATM withdrawals) will continue to be allowed when traveling overseas.

Please note that if you are traveling to a foreign country (not including Canada and Mexico) and would like to enjoy full usage of your debit card, we advise that you notify us in advance of your visit so that we can ensure that your card will be fully functional.

Please contact Customer Service at (716) 926-3313 to make these arrangements, or if you have any further questions or concerns.